Returns and Refunds for HamSphere virtual Plug-ins and Antennas

We want you to be happy with your purchased products. Purchased virtual items can be returned according to our return policy below.

Please note that we do not refund any money. Refunds are instead credited your HamSphere account.

Return requests can be done via the HamSphere Support ticket system: https://www.hamsphere.com/support

PLEASE NOTE! Purchased plug-ins and antennas from this shop will ONLY work in the PC version of HamSphere. For HamSphere Mobile operation please see https://mobishop.hamsphere.com

Our Policy:

• All refunds: Max one (1) item per day and max three (3) items per week may be returned.
• Return within 2 hours after purchase: Full refund to your HamSphere account.
• Return after 2 hours and before 7 days: 80% refund to your HamSphere account.
• Return after 7 days the item may be put for sale in the 2nd Hand Shop depending on opening times and you set the price. You will get credited when the item gets sold.
• Purchased virtual items require an active HamSphere account. If your main HamSphere account expires it will remain in a one month "grace" period after it will be removed including all Logbooks, QSL cards, Awards and purchased items etc. (Special accounts such as OSR, BC, Holiday Accounts, Activations etc have a 1 week grace period only).
• No refunds on purchased 2nd Hand items are given.

2nd Hand Shop rules as of 6 May 2022

• 2nd Hand Shop is open 24/7/365
• Not possible to set the 2nd hand price less than 40% of the purchased price.
• Not possible to re-sell a free item or an item that was aquired for 0 Euro
• 20% seller commission will be charged on all sales.
• Second hand shop will not work for Mobile Phone plug-ins.
• Only HamSphere plug-ins and antennas will be allowed to put on sale. Any other request may render your account suspended.

Subscriptions

• Newly started subscriptions paid with Credit card or Paypal have a 7 day full money refund policy.
• Recurring pre-authorized subscription contracts via PayPal should be cancelled at least one (1) working day before the contract renewal date or they will be charged the normal subscription cost without any refund policy.
• Subscriptions paid via Bank or Cash via registered mail have will not be refunded.

Item transfers

• Items purchased belong to the account/callsign and can not be transferred to another account.
Exception: If you physically move from one country to another we can make an exception and transfer the items to the new callsign/account. Same applies to changed call signs.